Troubleshooting

License Errors

When starting CC4M, a license check is performed. Depending on your license type, one of the following messages may appear.

• FLOATING_LICENSE_ALLOWED_USE_COUNT_REACHED Allowed license use count reached. Please wait for licenses to be released by other users.

• FLOATING_LICENSE_ALLOWED_USE_TIME_REACHED Allowed license usage time limit reached.

• FLOATING_LICENSE_CLIENT_REJECTED Applicable to floating license text only, will be returned when client is rejected.

• FLOATING_LICENSE_NOT_AVAILABLE_ALL_IN_USE All licenses are in use. Please wait for licenses to be released by other users.

• FLOATING_LICENSE_NOT_FOUND License with given product id does not exist on floating license server. Please check with the license server administrator.

• FLOATING_LICENSE_OVERUSED License is overused. Please wait for licenses to be released by other users.

• FLOATING_LICENSE_SERVER_NOT_AVAILABLE Floating license server not available, either not running or client can not connect. Please check your network settings. If the problem persist contact the license server administrator.

• INCORRECT_SYSTEM_TIME System date/time is incorrect, at least 24 hours difference with checked online time source.

• LICENSE_EXPIRED License has expired.

• LICENSE_INVALID License file is invalid.

• LICENSE_MAINTENANCE_EXPIRED License maintenance has expired.

• MISMATCH_HARDWARE_ID License signature is valid, but the hardware id is different from the licensed one.

• MISMATCH_PRODUCT_EDITION License signature is valid, but the product edition is different from the licensed one.

• MISMATCH_PRODUCT_ID License signature is valid, but the license is for another product.

• MISMATCH_PRODUCT_VERSION License signature is valid, but the product version is different from the licensed one.

Issues with mex-files on macOS

In some cases, macOS may decide that the developer of the mex-files included in CC4M cannot be verified, blocking use of CC4M. To resolve this, the files must be whitelisted as described here.