Troubleshooting

License Errors

When starting CC4M, a license check is performed. Depending on your license type, one of the following messages may appear.

  • FLOATING_LICENSE_ALLOWED_USE_COUNT_REACHED Allowed license use count reached. Please wait for licenses to be released by other users.

  • FLOATING_LICENSE_ALLOWED_USE_TIME_REACHED Allowed license usage time limit reached.

  • FLOATING_LICENSE_CLIENT_REJECTED Applicable to floating license text only, will be returned when client is rejected.

  • FLOATING_LICENSE_NOT_AVAILABLE_ALL_IN_USE All licenses are in use. Please wait for licenses to be released by other users.

  • FLOATING_LICENSE_NOT_FOUND License with given product id does not exist on floating license server. Please check with the license server administrator.

  • FLOATING_LICENSE_OVERUSED License is overused. Please wait for licenses to be released by other users. See below to inspect who checked out the licenses

  • FLOATING_LICENSE_SERVER_NOT_AVAILABLE Floating license server not available, either not running or client can not connect. Please check your network settings. If the problem persist contact the license server administrator.

  • INCORRECT_SYSTEM_TIME System date/time is incorrect, at least 24 hours difference with checked online time source.

  • LICENSE_EXPIRED License has expired.

  • LICENSE_INVALID License file is invalid.

  • LICENSE_MAINTENANCE_EXPIRED License maintenance has expired.

  • MISMATCH_HARDWARE_ID License signature is valid, but the hardware id is different from the licensed one.

  • MISMATCH_PRODUCT_EDITION License signature is valid, but the product edition is different from the licensed one.

  • MISMATCH_PRODUCT_ID License signature is valid, but the license is for another product.

  • MISMATCH_PRODUCT_VERSION License signature is valid, but the product version is different from the licensed one.

Monitor Floating Licenses

The "Floating License Server management GUI tool" can be installed on computers other than the license server to monitor licenses. For more information see the "LICENSE4J FLOATING LICENSE SERVER USER GUIDE" - VERSION 4.6.7. This document is provided with the License server.

Issues with mex-files on macOS

In some cases, macOS may warn that the developer of the mex-files included in CC4M cannot be verified, blocking use of CC4M. To resolve this, the files must be whitelisted.